Cancellation Policy

Last updated: 2 August 2026

Plans change. This policy explains when you can cancel an order, how to do it, and what happens to your money.

1. Cancellation by you

Before dispatch

You may cancel any order free of charge at any time before it is dispatched. Because we dispatch quickly — often within a few hours — the practical window is short, so please contact us as soon as you decide.

To cancel, email support@velnotech.com with your order number and the word "Cancel" in the subject line, or call us on +91 88246 51357. We confirm every cancellation in writing.

After dispatch

Once a parcel has left our facility we cannot recall it. You have two options:

Refuse the delivery. The parcel returns to us automatically and we refund you in full once it arrives.
Accept the delivery and raise a return within 4 days, under our Refund & Replacement Policy.

Partial cancellation

If your order contains several items, you may cancel one or more of them before dispatch. The remaining items will ship as normal, and the cancelled portion is refunded. If cancelling an item takes your order below the free delivery threshold, the applicable delivery charge will be deducted from the refund.

2. Cancellation by Velnotech

We may cancel an order, and will always inform you by email with the reason, if:

The item is out of stock or has been discontinued after your order was placed.
Our courier partners do not deliver to your pincode.
A pricing, listing or stock error was published on the website.
The order is flagged as fraudulent by us or by our payment gateway.
The address is incomplete or the phone number is unreachable after three documented delivery attempts.
A previous Cash on Delivery order to the same address was refused without reason.

Where we cancel an order for any of these reasons and you have already paid, you receive a full refund. You are never charged for a cancellation made by us.

3. Refund timelines for cancellations

Scenario	Refund initiated	Credited to you
Cancelled before dispatch (prepaid)	Within 24 hours of cancellation	5–7 working days
Delivery refused, parcel returned	Within 2 working days of the parcel reaching us	5–7 working days
Cancelled by Velnotech	Within 24 hours	5–7 working days
Cash on Delivery order cancelled before dispatch	No payment was collected, so no refund is due	—

Refunds for prepaid orders always return to the original payment method. Once we initiate a refund, the time taken to appear in your account is controlled by your bank or card issuer.

4. Repeated refusal of Cash on Delivery orders

COD is offered in good faith and costs us money each time a parcel is refused. If COD orders from the same customer, address or phone number are refused repeatedly without reason, we may restrict that account to prepaid orders. We will tell you if this happens and you can appeal by writing to us.