We are a small team and we answer our own emails. Whether it is a question before you buy, an order that is running late or a warranty claim, you will get a real reply from a person who can actually resolve it.
Customer support
- Email: support@velnotech.com
- Phone: +91 88246 51357
- Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST. Closed on Sundays and public holidays.
- Response time: within 24 hours on working days. Most emails are answered in under 4 hours.
Registered business address
Velnotech
18th Main Road, 9th Block, Jayanagar, Bengaluru, Karnataka 560069
India
Please note this is our registered office and not a retail outlet or a returns address. Do not ship returns here — raise a return request first and we will send you the correct pickup or shipping details.
What to include in your message
To get the fastest possible resolution, please include:
- Your order number (it appears in your confirmation email)
- The product name your query relates to
- Photographs or a short video if the product is damaged or faulty
Where to write for specific issues
| Your issue | What we do |
|---|---|
| Order status or tracking | We check directly with the courier and reply with a real update, not a copy of the tracking page. |
| Cancel an order | Free before dispatch. Email us with "Cancel" in the subject line. |
| Return or replacement | Raise within 4 days of delivery. We arrange a free pickup. |
| Warranty claim | Use the subject line "Warranty Claim". Reviewed within 48 hours. |
| Refund not received | Send us the order number and we will share the gateway reference so you can trace it with your bank. |
| Bulk or corporate orders | Tell us the quantity and timeline and we will send a quote. |
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000:
- Name: Sumit Mali
- Designation: Grievance Officer, Velnotech
- Email: support@velnotech.com
- Phone: +91 88246 51357
- Address: 18th Main Road, 9th Block, Jayanagar, Bengaluru, Karnataka 560069
Complaints are acknowledged within 48 hours of receipt and resolved within 30 days.