Last updated: 2 August 2026
We want you to be genuinely satisfied with what you buy from Velnotech. If something is not right, this policy explains exactly what you can do, how long you have, and when your money comes back. We have deliberately kept the process short and free of conditions designed to trip you up.
1. Return window
You may request a return within 4 days of delivery. The delivery date recorded by our courier partner is the reference point. Requests raised after this window cannot be accepted for change-of-mind returns, although your warranty rights continue for the full warranty period.
2. What can be returned
- Products that arrived damaged in transit.
- Products that are defective or not functioning as described.
- The wrong item, wrong variant or wrong quantity was delivered.
- Products that are unused and in original condition, if you have simply changed your mind.
3. Conditions for return
- The product must be returned with all original packaging, manuals, warranty cards, cables and free gifts included in the box.
- Serial numbers and security seals must be intact and legible.
- For change-of-mind returns, the product must be unused and in resalable condition. Signs of use beyond reasonable inspection may result in the return being declined.
- You must be able to show proof of purchase — your order number or order confirmation email is sufficient.
4. Items that cannot be returned
For reasons of hygiene, safety or the nature of the product, the following cannot be returned unless they are defective or were delivered damaged:
- In-ear earphones and earbuds where the sealed hygiene packaging has been opened.
- Screen protectors and tempered glass once the protective film has been removed or an application has been attempted.
- Products damaged by misuse, liquid ingress, unauthorised repair, physical impact or use with an incompatible or non-compliant charger.
- Products bought during a clearance sale and explicitly marked as final sale on the product page.
- Free items and promotional gifts, which must be returned along with the paid item.
5. How to raise a return
- Email support@velnotech.com within 4 days of delivery with your order number and the reason for the return.
- For a damaged, defective or incorrect item, attach clear photographs of the product and the outer packaging. For a functional fault, a short video helps us resolve the claim faster.
- We respond within 24 to 48 hours confirming whether the return is approved and what happens next.
- If approved, we arrange a reverse pickup from your address. Where our courier does not service your pincode, we will ask you to self-ship and we will reimburse reasonable courier charges on production of the receipt.
6. Return shipping charges
- Damaged, defective or incorrect item: return shipping is entirely free. We arrange and pay for the pickup.
- Change of mind: return shipping is also free within our serviceable network. This is our choice, not a legal obligation, and we may withdraw it for accounts showing a pattern of repeated returns.
7. Inspection and quality check
Once the returned product reaches our facility, we complete a quality check within 2 working days. We check that the item matches what was sent, that all accessories are present and that the condition matches what was described in your request.
If a return fails the quality check, we will tell you why, share photographs, and ship the item back to you at no cost. We will not simply keep a rejected return.
8. Replacement
Where a replacement is the right outcome, we dispatch the replacement within 2 working days of the quality check being cleared. If the same product is out of stock, you may choose an alternative of equal value or a full refund.
9. Refund process and timelines
| Stage | Timeline |
|---|---|
| Return request acknowledged | Within 24–48 hours |
| Reverse pickup completed | 2–4 working days |
| Quality check at our facility | Within 2 working days of receipt |
| Refund initiated by Velnotech | Within 2 working days of a cleared quality check |
| Amount credited to your account | 5–7 working days after initiation, depending on your bank |
Where the refund goes
- Prepaid orders (UPI, card, net banking, wallet): refunded to the original payment method. We cannot redirect a refund to a different account, as this is a payment gateway restriction that also protects you from fraud.
- Cash on Delivery orders: refunded by bank transfer. We will ask you for the account holder's name, account number and IFSC code. Please check these carefully — transfers to an incorrect account cannot be recovered by us.
What is refunded
- For damaged, defective or incorrect items: the full amount paid, including any delivery charge.
- For change-of-mind returns: the product price. Any delivery charge originally paid is not refunded.
- Where a discount was applied across multiple items and only some are returned, the discount is reallocated proportionately across the items you keep.
10. Order not delivered or lost in transit
If tracking shows no movement for 7 consecutive days, or the courier marks a parcel as lost, contact us. We will open an investigation with the courier and either dispatch a replacement or issue a full refund within 7 working days of the investigation closing. You are not expected to chase the courier yourself.
11. If you are not satisfied with the outcome
Write to our Grievance Officer, Sumit Mali, at support@velnotech.com or call +91 88246 51357. Complaints are acknowledged within 48 hours and resolved within 30 days. Your rights under the Consumer Protection Act, 2019 remain fully available to you regardless of anything in this policy.