Shipping & Delivery Policy

Last updated: 2 August 2026

This policy sets out where we deliver, how long it takes, what it costs, and what happens if something goes wrong on the way to you.

1. Where we deliver

We currently deliver across India through reputed courier partners. Serviceability depends on your pincode. You can check whether we deliver to your area by entering your pincode at checkout — if the order goes through, we deliver there.

We do not currently ship internationally. If that changes, this page will be updated first.

2. Order processing

Orders placed before 4:00 PM IST on a working day are dispatched the same day.
Orders placed after 4:00 PM, or on a Sunday or public holiday, are dispatched on the next working day.
During sale periods and festive weeks, processing may take up to one additional working day. We announce this on the website when it applies rather than letting you find out from a delayed parcel.
Cash on Delivery orders may require a short verification call before dispatch. If we cannot reach you, dispatch is held until we do.

3. Delivery timelines

Destination	Estimated delivery after dispatch
Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad)	1–2 working days
Other cities and towns	2–4 working days
Remote, hilly, island and restricted-access areas	5–7 working days

These are estimates based on our courier partners' standard performance, not guarantees. Weather, regional strikes, local restrictions and festive congestion can extend them. If your parcel is running materially late, we would rather tell you proactively than wait for you to ask.

4. Delivery charges

Orders of ₹999 and above: free delivery anywhere we serve.
Orders below ₹999: a flat delivery charge is displayed at checkout before you pay. You will never be charged a shipping fee that was not shown to you.
Cash on Delivery: no additional fee. COD costs you exactly the same as paying online.

5. Tracking your order

You receive a confirmation email as soon as your order is placed, and a second email with the courier name and tracking number as soon as it is dispatched. Tracking usually becomes active within 12 to 24 hours of dispatch. If your tracking number shows nothing after 24 hours, contact us and we will chase the courier.

6. Delivery attempts

Our courier partners make up to three delivery attempts. Please keep the phone number given at checkout reachable.
If all three attempts fail, the parcel is returned to us. For prepaid orders we refund you in full once it arrives. For COD orders the order is closed.
Please provide a complete address including landmark, floor and pincode. We are not responsible for delays or non-delivery caused by an incomplete or incorrect address supplied at checkout.

7. Checking your parcel on arrival

If the outer packaging is visibly torn, crushed, opened or tampered with, please refuse the delivery and inform us the same day. If you have already accepted it and then discover damage, photograph the parcel and the product and email us within 48 hours. Recording a short unboxing video is the single most useful thing you can do to make a damage claim quick and painless.

8. Lost or undelivered parcels

If tracking shows no movement for 7 consecutive days, or the courier declares the parcel lost, contact us. We open an investigation with the courier immediately. On conclusion we either dispatch a replacement or refund you in full within 7 working days. You will not be asked to deal with the courier yourself.

9. Split shipments

Occasionally items in a single order ship from different locations and arrive separately. You are not charged more for this, and each shipment carries its own tracking number.