Warranty Policy

Last updated: 2 August 2026

Every Velnotech product is covered by a manufacturer warranty against defects in materials and workmanship. This policy explains what that covers, what it does not, and how to make a claim.

1. Warranty period

Product category	Warranty from date of delivery
Cases, stands, straps and accessories	24 months
Chargers, cables and power banks	24 months
Wireless earbuds and audio products	24 months on the unit; 6 months on the battery and silicone tips
Screen protectors and tempered glass	Covered against manufacturing defects only, reported within 4 days of delivery

The warranty period begins on the date of delivery, not the date of purchase, and is non-transferable. It applies to the original purchaser and requires proof of purchase from velnotech.com.

2. What is covered

Manufacturing defects in materials or workmanship.
Component failure under normal domestic use — ports that stop charging, buttons that stop responding, hinges that lose tension, braiding that frays at the joint without external damage.
Delamination of coatings, peeling of finishes and separation of bonded parts that is not caused by impact or misuse.
Audio faults such as channel imbalance, connectivity failure or charging case malfunction that are not caused by physical or liquid damage.

3. What is not covered

Physical damage from dropping, crushing, bending, cutting or impact.
Liquid damage, corrosion or exposure to extreme heat, cold or humidity beyond the stated operating range.
Normal cosmetic wear — scratches, scuffs, fading and discolouration that do not affect function.
Damage caused by using a non-compliant, counterfeit or uncertified charger, cable or power source.
Any repair, modification or disassembly carried out by anyone other than Velnotech or a partner we have authorised.
Products where the serial number, batch code or warranty seal has been removed, altered or made illegible.
Consumables and wear items after 6 months: silicone ear tips, adhesive pads and similar parts.
Products purchased from unauthorised sellers, resellers or marketplaces other than velnotech.com.
Loss or theft of the product.

4. How to make a warranty claim

Email support@velnotech.com with the subject line "Warranty Claim".
Include your order number, the product name, a description of the fault and when it started.
Attach clear photographs of the product, and a short video if the fault is intermittent or functional.
Our team reviews the claim and responds within 48 hours. Many issues turn out to be settings or pairing problems and are resolved in that first reply, without you needing to send anything back.
If a physical inspection is required, we arrange a free pickup and share a claim reference so you can follow progress.

5. Resolution and timelines

Stage	Timeline
Claim acknowledged	Within 48 hours
Pickup arranged, where needed	2–4 working days
Technical inspection	Within 3 working days of receipt
Replacement dispatched	Within 48 hours of the claim being approved

Where a claim is approved, we replace the product with the same model. If that model is unavailable, we offer the nearest equivalent or a refund of the amount you paid, at your choice. Warranty claims do not carry any handling or inspection fee.

A replacement carries the remainder of the original warranty period. It does not restart the 24-month clock.

6. If a claim is declined

If our inspection shows the fault is not covered — for example, clear liquid ingress or impact damage — we will tell you in writing, share the inspection photographs, and return the product to you free of charge. We will not retain a product whose claim we have declined, and we will not charge you for the inspection.

7. Your statutory rights

This warranty is offered in addition to, and does not limit, your rights under the Consumer Protection Act, 2019 and the Sale of Goods Act, 1930. Nothing in this policy affects your right to a remedy for goods that are not of satisfactory quality or not as described.

8. Care recommendations

Clean anodised, coated and woven surfaces with a dry or lightly damp microfibre cloth. Avoid solvents, alcohol and abrasive cleaners.
Use certified USB-C cables and chargers. Uncertified accessories are the most common cause of port and battery failure.
Store power banks and earbuds between 10 °C and 35 °C. Avoid leaving them in a parked vehicle.
Charge a power bank at least once every three months if it is not in regular use, to preserve cell health.