Refund policy
We want you to be genuinely satisfied with what you buy from Velnotech. If something is not right, this policy explains exactly what you can do, how long you have, and when your money comes back.
Return window
You may request a return within 4 days of delivery. The delivery date recorded by our courier partner is the reference point. Requests raised after this window cannot be accepted for change-of-mind returns, although your warranty rights continue for the full warranty period.
What can be returned
- Products that arrived damaged in transit.
- Products that are defective or not functioning as described.
- The wrong item, wrong variant or wrong quantity was delivered.
- Products that are unused and in original condition, if you have simply changed your mind.
Conditions
- The product must be returned with all original packaging, manuals, warranty cards, cables and free gifts included in the box.
- Serial numbers and security seals must be intact and legible.
- For change-of-mind returns the product must be unused and in resalable condition.
- Proof of purchase is required — your order number or confirmation email is enough.
Items that cannot be returned
Unless defective or delivered damaged:
- In-ear earphones and earbuds where the sealed hygiene packaging has been opened.
- Screen protectors and tempered glass once the protective film has been removed or an application attempted.
- Products damaged by misuse, liquid ingress, unauthorised repair, physical impact, or use with a non-compliant charger.
- Clearance items explicitly marked as final sale on the product page.
- Free items and promotional gifts, which must be returned along with the paid item.
How to raise a return
- Email support@velnotech.com within 4 days of delivery with your order number and the reason.
- For a damaged, defective or incorrect item, attach photographs of the product and the outer packaging. A short video helps for functional faults.
- We respond within 24 to 48 hours confirming whether the return is approved.
- If approved, we arrange a free reverse pickup from your address.
Return shipping charges
- Damaged, defective or incorrect item: return shipping is entirely free.
- Change of mind: return shipping is also free within our serviceable network.
Inspection and quality check
Once the returned product reaches our facility we complete a quality check within 2 working days. If a return fails the check we will tell you why, share photographs, and ship the item back to you at no cost.
Replacement
Where a replacement is the right outcome we dispatch it within 2 working days of the quality check clearing. If the product is out of stock you may choose an alternative of equal value or a full refund.
Refund process and timelines
| Stage | Timeline |
|---|---|
| Return request acknowledged | Within 24–48 hours |
| Reverse pickup completed | 2–4 working days |
| Quality check at our facility | Within 2 working days of receipt |
| Refund initiated by Velnotech | Within 2 working days of a cleared quality check |
| Amount credited to your account | 5–7 working days after initiation, depending on your bank |
Prepaid orders are refunded to the original payment method. Cash on Delivery orders are refunded by bank transfer; we will ask for the account holder's name, account number and IFSC code.
For damaged, defective or incorrect items we refund the full amount paid including any delivery charge. For change-of-mind returns we refund the product price; the original delivery charge is not refunded.
Cancellations
You may cancel free of charge at any time before dispatch by emailing support@velnotech.com with your order number. After dispatch you may refuse the delivery, and we refund you in full once the parcel returns to us. Cash on Delivery is offered at no extra charge.
Order lost in transit
If tracking shows no movement for 7 consecutive days, or the courier marks a parcel lost, contact us. We open an investigation and either dispatch a replacement or refund you in full within 7 working days of it closing.
Grievance redressal
Grievance Officer: support@velnotech.com · +91 88246 51357 · 18th Main Road, 9th Block, Jayanagar, Bengaluru, Karnataka 560069. Complaints are acknowledged within 48 hours and resolved within 30 days. Your rights under the Consumer Protection Act, 2019 remain fully available to you.