Shipping policy

This policy sets out where we deliver, how long it takes, what it costs, and what happens if something goes wrong on the way to you.

Where we deliver

We deliver across India through reputed courier partners. Serviceability depends on your pincode — if your order goes through at checkout, we deliver there. We do not currently ship internationally.

Order processing

Orders placed before 4:00 PM IST on a working day are dispatched the same day.
Orders placed after 4:00 PM, or on a Sunday or public holiday, are dispatched the next working day.
During sale periods processing may take one additional working day. We announce this on the website when it applies.
Cash on Delivery orders may need a short verification call before dispatch.

Delivery timelines

Destination	Estimated delivery after dispatch
Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad)	1–2 working days
Other cities and towns	2–4 working days
Remote, hilly, island and restricted-access areas	5–7 working days

These are estimates based on our courier partners' standard performance, not guarantees. Weather, regional strikes and festive congestion can extend them. If your parcel is running materially late we will tell you proactively.

Delivery charges

Orders of ₹999 and above: free delivery anywhere we serve.
Orders below ₹999: a flat delivery charge is shown at checkout before you pay. You will never be charged a shipping fee that was not displayed.
Cash on Delivery: no additional fee.

Tracking

You receive an order confirmation email immediately, and a second email with courier name and tracking number on dispatch. Tracking usually activates within 12 to 24 hours. If it shows nothing after 24 hours, contact us and we will chase the courier.

Delivery attempts

Couriers make up to three delivery attempts. Please keep the phone number given at checkout reachable.
If all three fail the parcel returns to us. Prepaid orders are refunded in full once it arrives; COD orders are closed.
Please give a complete address including landmark, floor and pincode. We are not responsible for delays caused by an incomplete or incorrect address supplied at checkout.

Checking your parcel on arrival

If the outer packaging is visibly torn, crushed, opened or tampered with, refuse the delivery and inform us the same day. If you have already accepted it and then find damage, photograph the parcel and product and email us within 48 hours. A short unboxing video makes a damage claim quick and painless.

Lost or undelivered parcels

If tracking shows no movement for 7 consecutive days, or the courier declares the parcel lost, contact us. We open an investigation immediately and either dispatch a replacement or refund you in full within 7 working days of it closing. You will not be asked to deal with the courier yourself.